GENERAL CONDITIONS OF SALE
The seller EUPALM S.R.L., tax code and Perugia business registry no. 359610, VAT no. 03875550547, with registered office at Via Col Di Lana 54, 06122 Perugia, Italy, is the owner of the website ‘www.oleage.it’ and associated domains (hereinafter ‘Website’) whose purpose is the retail and distance sale (hereinafter ‘Online Sale’) of Oleage branded Products (hereinafter ‘Products’) by the Seller to consumers (hereinafter ‘Users’).
These General Conditions are issued in compliance, in particular, with legislation governing distance contracts between professionals and consumers pursuant to Italian Legislative Decrees 206/2005 (‘Consumer Code’), 70/2003 and 59/2010 and subsequent amendments.
Users may download these General Conditions, published on 22/12/20323, at this link: https://oleage.it/
Users must send all communications or complaints addressed to the Seller and regarding Online Sale to the following email address: info@oleage.it.
1. ONLINE SALE CONDITIONS
Online Sale is governed by these General Conditions and the information provided in the areas of the Website visited by Users during the steps involved in placement of an order, which constitute an integral and substantial part of these General Conditions.
The conditions applicable to each individual order are those displayed on the Website at the time of placement of that order. Any changes to the Conditions shall be effective from the time of publication on the Website and shall apply solely to orders placed subsequently to the said publication.
2. PRODUCT DEPICTIONS AND DESCRIPTIONS
Product depictions on the Website (such as photographs, graphic images and videos) correspond to a standard product of the type in question or its packaging. These depictions are purely for the illustrative purpose of presenting the Products for Online Sale, and the Seller does not guarantee exact correspondence of images shown on the Website to Products delivered to Users.
In the event of differences between graphic depictions and written descriptions of the Products, the latter shall take precedence.
3. PRODUCT PRICES
Users undertake to pay the price charged for purchased Products in accordance with the times and methods indicated on the Website. Prices, together with all other costs involved in the offer, are expressed in currency.
The price of Products purchased by Users is calculated at the time of the order summary, with no consideration of price increases or decreases, including promotional, that may take place subsequently or prior to placement of the order.
4. WEBSITE REGISTRATION / LOGIN (OPTIONAL)
Users may purchase items on Oleage.it without registering. Creation of a personal account provides Users with numerous benefits:
– Easy monitoring of order status.
– Smart Wish List: Users can save their favourite products.
– Information on special initiatives and events and related discount campaigns.
– Automatic saving of their shipping and billing address.
– Summary of past orders.
5. ENTERING INTO ONLINE SALE CONTRACTS
5.1 Ordering procedure
After accessing the Website as indicated in the Website Conditions, Users must follow the guided procedure and input the requested information into the appropriate fields of the Website.
Users can only purchase the Products shown on the Website and in the quantities indicated therein. Product prices and availability, as indicated on the Website, are subject to change at any time and without notice. Users acknowledge that, due to possible access to the Website by multiple users and the time interval between loading of the web page and adding to the cart, actual availability of individual Products may vary. The Website checks the actual availability of the Products being purchased and informs Users of any unavailability of one or more Products before completing the order procedure.
To use our Online Sale procedure, Users must select the desired Products one at a time and add them to the cart configured by the Seller by clicking the ‘Add to cart’ button. Users can then proceed with purchase or check their cart and complete the purchase by clicking on the cart at the top right, which is updated each time Products are added to it. To complete the order procedure, Users must click the ‘Place order’ button.
5.2 On completion of the guided procedure on the Website, the Products selected in this way shall constitute the object of the order which will be sent electronically to the Seller.
Before placing the order, Users are free to quit the purchase procedure and/or remove Products from the cart, viewing and checking the order summary which indicates products, quantity, price and any promotional discounts.
The total delivery cost will only appear after Users have input their shipping address and their billing and contact address, if different. Users should input their correct telephone number as the courier will contact them on that number with all information regarding Product delivery.
When placing an order, Users undertake to pay the price and any additional costs and charges indicated in the order summary.
The quantity of each Product indicated in the Order shall be deemed the maximum quantity, and the Seller may, therefore, deliver quantities lower than those indicated in the Order in the event of unavailability of Products. In this case, the Seller shall charge the price for the Product quantities actually delivered and shall be released from any further obligations regarding the missing quantities.
The Seller shall not be in any way liable for temporary or permanent unavailability of one or more of the Products. In the event of even temporary unavailability of Products included in the Order, the Seller undertakes not to charge the User the relative price.
The Seller is only bound by the User’s order if this is sent in accordance with the correct procedure as indicated on the Website, without display of error messages and up until completion of the procedure. In the event of malfunctions during the order processing and placement procedure, the Seller undertakes to advise Users promptly of the impediment and remedy the situation, clearly advising them if the order must be considered cancelled.
5.3 Order receipt
The Seller shall send the User an order receipt via the Website, indicating: a list of the Products purchased and their main characteristics, price, taxes, additional charges and shipping costs, delivery date and time as agreed at the time of ordering, delivery period, general conditions and details applicable to the order, selected payment method and cancellation terms.
The Online Sale contract is finalised when the User sends the order and receives an order receipt from the Seller.
5.4 Order changes or cancellation
Users may cancel or change the order by means of a specific request sent to the email address ordini@oleage.it. After checking of the order status, the change or cancellation request will be dealt with.
In any case, when orders have already been processed, they can no longer be changed or cancelled.
In the event of unforeseen logistical and organisational difficulties, the Seller may cancel the order, advising the User by email.
5.5. Order archiving
The Seller shall keep a record of all orders received from Users in digital or printed form, according to appropriate confidentiality and security criteria. For copies or related requests, Users may contact the Seller at the email address ordini@oleage.it.
Users are, in any case, invited to save order receipts on a suitable and durable medium, together with these General Conditions.
6. SHIPPING AND DELIVERY TIMES AND COSTS
The Products will be delivered in the mode and to the address indicated on the order receipt.
Delivery times shall not be considered in any way binding for the Seller which, in any case, undertakes to inform the User promptly of any delays or impediments by sending an email to the address associated with the User’s account.
6.1 Shipping within Italy has a set cost of €7.00.
Shipping is free of charge when five or more Products are purchased in a single order.
Orders to be shipped to ‘special’ destinations (minor Italian islands, Venice, Livigno, San Marino and Vatican City) may involve increased shipping costs depending on the specific order destination, and Users may check any cost increases in the order summary after entering the shipping address.
6.2 Outside of Italy, shipping costs vary depending on the quantity of Products and the destination. Delivery is available in the following countries: Germany, Austria, Belgium, Netherlands, Luxembourg, France, Ireland, Denmark, Sweden, Finland, Slovenia, Bulgaria, Slovakia, Czech Republic, Hungary, Romania, Poland, Croatia, Latvia, Estonia, Lithuania, Spain and Portugal. Users may check any cost increases in the order summary after entering the shipping address.
If the destination is not on this list, Users may contact our purchase assistance centre by email at ordini@oleage.it.
6.3 Standard delivery within Italy takes place within 2-3 working days of shipping. Standard delivery outside of Italy may take up to 6-7 working days.
Orders placed on Saturdays, Sundays or public holidays will be fulfilled starting from the next working day.
6.4 The User will receive an email containing information on shipping and delivery as soon as the order is accepted, indicating the package’s tracking number for monitoring of its shipping and delivery status. In the event of unsuccessful delivery, the User will receive a non-delivery email. Similarly, if delivery is successful, the User will receive an email confirming delivery of the package.
Customer support is available at the email address ordini@oleage.it from Monday to Friday, 9am to 6pm.
Il servizio clienti è attivo dal lunedì al venerdì dalle ore 9 alle ore 18 all’e-mail ordini@oleage.it.
7. PAYMENT METHODS AND BILLING
7.1 Users may pay the Product purchase price plus the delivery costs as quantified at the time of order placement, choosing from the following electronic payment methods:
- Mastercard, Visa, Visa Electron, American Express and Diners credit cards and prepaid cards;
- PayPal.
7.2 The Seller is not required to issue an invoice unless the User requests one by completing the relevant fields when placing the order. In this case, the invoice will be dispatched together with the Products.
8. RIGHT OF WITHDRAWAL BY THE USER
8.1 Pursuant to the Consumer Code, the User has the right to withdraw freely from the contract, even partially, without the need to provide any explanation and with no additional expenses or costs (other than the direct cost of returning the Products), giving notice to the Seller, within 14 (fourteen) days of receipt of the Products, by email at the address ordini@oleage.it, completing the Return Form which is available to Users here.
All the Seller’s contact details (postal address and email address) are indicated in section one of these General Conditions.
8.2 To comply with the withdrawal terms, Users may simply send the Return Form or explicit communication prior to expiry of the applicable return period. Use of the Return Form facilitates management of the return process by the User. In any case, the communication must contain an explicit declaration of the User’s intention to withdraw from the purchase, indicating the Product(s) for which they intend to exercise the right of withdrawal and specifying the order number.
8.3 The Products must be returned within 14 (fourteen) days of the date on which the withdrawal communication is sent to the Seller at the email address ordini@oleage.it.
The Seller requires the User to take all possible precautions when shipping the Products to the said Seller, using the original packaging or an equivalent suitable to preserve the integrity of the goods.
The only expenses payable by the User in exercising the right of withdrawal are the direct costs of returning the Products.
If the User exercises the right of withdrawal in accordance with the methods described above, the Seller shall reimburse the User for the sums paid, in any case within 14 days of receipt of the Product(s), subject to receipt of the goods returned by the purchaser; pursuant to Article 56 of the Consumer Code, the Seller may withhold reimbursement until the time of receipt.
8.4 Users shall be responsible for any reduction in the value of returned Products due to handling other than that necessary to establish the nature and characteristics of the said Products.
8.5 The right of withdrawal by the User is excluded if the Products are:
(a) made-to-measure and/or clearly customised;
(b) at risk of rapid deterioration or expiry;
(c) sealed goods which, if opened after delivery, are unsuitable for return due to hygiene or health-related reasons;
(d) they are inseparably mixed with other goods after delivery.
8.6 Pursuant to Article 57, paragraph 1, of the Consumer Code, the costs of return shall be borne exclusively by the User.
For safety reasons, return is only possible for Products whose packaging or protective film have not been opened or tampered with. Returns of products with no protective film (including at the time of sale) shall not be accepted. Products must be in perfect condition, accompanied by their original packaging or packaging suitable to preserve their integrity and complete with any outer casings, accessories and instructions. For hygiene reasons, Products must not have been used or opened in any way. If these conditions are not met, return requests shall not be accepted.
9. SELLER WARRANTIES
9.1 Legal guarantee of conformity
In addition the warranty against defects of sold goods provided for by current regulations, the Seller is liable to Users, pursuant to the Consumer Code, for any Product conformity defects existing at the time of delivery of the Products and which should become apparent within 2 (two) years of that time.
Pursuant to Article 135 of the Consumer Code, unless proven otherwise, it shall be assumed that any conformity defects that should become apparent within one year of the Product delivery date already existed at that time, provided that this assumption is compatible with the nature of the goods or of the conformity defect.
Conformity defects shall be deemed existing, pursuant to Article 129 of the Consumer Code, if the Product:
(i) does not match the contractual description, type, quantity, quality and other characteristics set out in the sale contract;
(ii) is not of the quantity and does not possess the qualities and other characteristics, also in terms of durability, functionality, compatibility and safety, normally found in goods of the same type and which consumers may reasonably expect in view of the nature of the Product and the public declarations made by or on behalf of the Seller or other persons at previous stages in the business transaction chain, including the manufacturer, with particular regard to advertising and labelling.
The scope of this legal guarantee excludes faults, malfunctions or defects caused by accident or for which the User is responsible, namely use of a Product non-compliant with its intended use or the technical documentation attached to the Product.
In the event of identification of a conformity defect, where promptly reported, the User is entitled to reinstatement, at no cost, of the Product’s conformity by means of repair or replacement, unless the requested remedial action is objectively impossible or excessively burdensome compared to the alternative. Remedial action is deemed ‘excessively burdensome’ where it requires the Seller to sustain unreasonable expenses compared to the alternatives, taking account of the value the Product would have in the absence of identified conformity defects, the extent of the said defect, and the possibility of the remedial action being performed without considerable inconvenience to the User.
Users may choose to request an appropriate price reduction or termination of the contract if any of the following conditions apply:
a) repair and replacement are impossible or excessively burdensome;
b) the Seller fails to repair or replace the goods within an appropriate time period;
c) replacement or repair previously carried out has caused considerable inconvenience to the User.
9.2 If Users consider that conformity defects exist, they must communicate the defect, deficiency, non-conformity or damage relating to ordered Products by email at the address ordini@oleage.it in accordance with the terms and conditions set out above.
Customer Support may request information on the identity of the Order’s recipient and carry out any checks it deems necessary. Customer Support shall inform the User, or recipient, of the procedure to follow in order to return damaged or defective Products or receive missing Products.
9.3 On receipt of returned Products, the Seller shall check that these Products are actually defective, damaged or non-compliant with the description provided on the Website. Where the outcome of these checks is positive, pursuant to the provisions of Article 135-bis and subsequent of the Consumer Code, the Seller shall replace the defective, damaged or non-compliant Product and dispatch it to the User as quickly as possible and, in any case, within 30 (thirty) working days of receipt of the Products. Shipping costs shall be borne entirely by the Seller. If the Seller is unable to replace the Products within the said time period, the Seller shall immediately inform the User using the email address provided upon registration and reimburse the User for the price of these Products and the shipping costs subject to provision by the User of evidence of the costs sustained through replacement of the Products. The Seller shall reimbursement the price of the Products, using a method of its choice, as quickly as possible and, in any case, within 30 (thirty) working days of receipt of the Products.
9.4 If, having examined the returned Products, the Seller reasonably considers that these Products cannot be deemed defect, damaged or non-compliant with the description on the Website, Users shall not be entitled to reimbursement and the Products will be returned to them.
10. WEBSITE CONDITIONS
For further information on Users’ obligations when using the Website and the credentials linked to their account, exemption from liability by the Seller in relation to use of the Website, and intellectual property rights to content published on the Website, please refer to the General Conditions of use of the Website, available at this link:Â
11. DISPUTE RESOLUTION. COMPETENT COURT
11.1 These General Conditions are governed by Italian law.
11.2 For resolution of any civil and criminal disputes arising from this distance sale contract, if the Client is a consumer, the court of reference for the municipality of residence shall have local jurisdiction and, in all other cases, the Court of Bologna shall have exclusive local jurisdiction.
Â
OLEAGE WEBSITE TERMS AND CONDITIONS
These terms and conditions (‘Website Conditions’) set out the rules under which the Company EUPALM S.R.L. provides access to the website https://www.oleage.it (hereinafter ‘Website’). Please read these Website Conditions before ordering any products from the said Website. Placement of orders via the Website (now or in the future) constitutes acceptance of these Website Conditions which govern use of the said Website.
Eupalm S.r.l. reserves the right to change these Website Conditions over time by means of amendment or updating of the relative web page at any time. Users are therefore invited to check this page from time in order to time to take note of any such amendments. If Users do not accept the new Website Conditions, they are required not to use the services offered by the Website and not to order products via the Website. It is advisable to print a copy of these Website Conditions for future reference. In the interest of clarity, please note that any reference to the ‘Website’ in these Website Conditions includes all versions, present or future, of the website https://www.oleage.it, whether accessed via a platform or via a device. Accessing, browsing or registering to use the Website constitutes acceptance by Users of these Website Conditions.
Use of personal data communicated via the Website is governed by our Privacy Policy.
ARTICLE 1 – PURPOSE
1.1. The Website is an e-commerce website enabling the sale of cosmetic beauty products to Users browsing the Website.
ARTICLE 2 – ACCESS
2.1. Access to the Website is free and open to the general public. Access to certain areas may require creation of a personal online account.
2.2. Users are personally responsible for management of the system resources and telecommunications necessary for access to the Website and for the knowledge required in order to use the Internet and access the Website.
ARTICLE 3 – DISCLAIMER
3.1. It is not guaranteed that the Website, or any of its content, will always be available or continuous. Eupalm S.r.l. shall not, therefore, be liable if, for any reason, the Website should be unavailable at any time or for any period. Eupalm S.r.l. does not guarantee or promise that the information provided on the Website is accurate or complete. The material found on the Website might not be current, and Eupalm S.r.l. undertakes no commitment to update it.
3.2. Exclusion of other provisions: Eupalm S.r.l. grants Users access to the Website and permits them to use it on the assumption that, to the fullest extent permitted by law, any and all guarantees, declarations, conditions, undertakings and other clauses relating to the Website and use thereof by Users (including any declarations, guarantees, conditions, undertakings and other provisions that may otherwise apply to the Website or use thereof by Users, or be implicitly applicable or included in these Website Conditions pursuant to the law, applicable or otherwise) are excluded.
ARTICLE 4 – RESPONSIBILITY
4.1. Users must not interfere with or disrupt the Website’s operation.
4.2. Users are responsible for taking all appropriate measures in terms of equipment used to protect them from possible computer virus infection or hacking attempts. The term ‘equipment’ refers, in particular but not exclusively, to: personal and hand-held computers, Internet access, software programs, data, etc.
4.3. Users use the Website under their own responsibility. Eupalm S.r.l. may not be held liable for damage of any kind arising from use in violation of the Website Conditions or for any damage that third parties may incur as a result of such use. Furthermore, Eupalm S.r.l. shall not be liable for any potential indirect damage, regardless of its origin, nature and effects, including, in particular, loss of profits, clients, data or any other loss of intangible assets that may derive from access to the Website or from the impossibility of accessing it or from reliance on any information acquired directly or indirectly via the latter.
ARTICLE 5 – RULES OF CONDUCT FOR USERS
5.1. All Users must use the Internet responsibly and with respect and courtesy towards the rights of other Internet users.
5.2. As such, when accessing the Website, Users undertake not to:
– upload to the Website, post, send by email or otherwise transmit any content that is illegal, damaging, threatening, abusive, harassing, unlawful, defamatory, vulgar, obscene, immoral, invasive of privacy including the right of personal portrayal, pejorative or denigrating, racist or offensive in any way;
– upload to the Website, post, send by email or otherwise transmit unsolicited or unauthorised advertising or promotional material, ‘advertising material’, ‘misleading information’, ‘chain letters’ or any other form of solicitation;
– upload to the Website, post, send by email or otherwise transmit material containing computer viruses or other computer codes, files or programs designed to disrupt, destroy or restrict the operation of any software, hardware, computer equipment or telecommunications equipment;
– disturb or disrupt the Website or the servers or networks connected to the Website or infringe the requirements, procedures, rules or regulations of networks connected to the Website;
– attempt to damage the service of any User, host or network, including, without limitation, exposing the Website to viruses, flooding the server, saturating email messages or falsifying any TCP/IP protocol information packet header or any part of the information contained in any email;
– access data not intended for the Internet User or enter a server/account which the Internet User is not authorised to access;
– attempt to probe, analyse or test the vulnerability of a system or network or breach security or authentication measures without authorisation;
– assume another person’s identity;
– engage in any activity or induce a third party to engage in any activity that is illegal or any other activity that may infringe the rights of Eupalm S.r.l., its partners, distributors or suppliers or any other Internet User;
– transmit or transfer (by any means) information or software derived from the Website, particularly to other countries or to foreign nationals in violation of national or international laws or regulations.
5.3. Recognising the global nature of the Internet, all Users undertake to comply with all local and international rules and procedures relating to online behaviour and acceptable content and, in particular, with all applicable laws relating to transmission of technical data.
5.4. At any time and for any reason, Eupalm S.r.l. may, without notice, use any means to discontinue use of the Website or any of our services due to any conduct in breach of these Website Conditions, without prejudice to any damages and interest Eupalm S.r.l. reserves the right to seek from the User in the event of non-compliance with the Website Conditions.
